Refund policy

Return & Refund Policy

We want you to love your purchase from MM Embroidery ’N More. Please review our return policy before placing your order.

Non-Personalized Items
We accept returns on eligible non-personalized items within 14 days of delivery. Items must be unused, unworn, unwashed, and in their original condition.

Personalized & Custom Items
Because personalized and custom embroidered items are made specifically for you, all personalized and custom orders are final sale and cannot be returned or exchanged due to a change of mind, incorrect size selection, or customer-provided personalization details.

Please carefully review names, initials, spelling, colors, sizes, and other personalization information before submitting your order.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us as soon as possible. We will work with you to make it right.

Please include your order number and photographs showing the issue when contacting us.

Cancellations
If you need to cancel or change an order, please contact us as soon as possible. Custom or personalized orders cannot be canceled or changed once production has begun.

Return Shipping
For approved returns of non-personalized items, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

Approved Returns
Please do not send returns without contacting us first. Once a return has been approved, it may be mailed to:

MM Embroidery ’N More
PO Box 1053
Lakeside, CA 92040

Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions or Problems With an Order
Please contact us at:

Email: michellehandmadeit@mmembroiderynmore.com
Phone: (858) 388-7043